FREQUENTLY ASKED QUESTIONS
Q: WHAT ARE YOUR COVID GUIDELINES?
A: We require everyone who uses the space to wear a face covering unless they are about to get their photos taken. Please maintain at least 6 ft distance from each other as best you can. Please either wash your hands or sanitize upon arrival and have your Clients do the same. After your session wipe down door knobs, light switches + furniture before leaving. If you or anyone in your group feels sick, please do not come to the space. We are only allowed to have a MAX number of 10 people in the space at once.
Q: WHAT’S INCLUDED IN MY RENTAL?
A: Remote access code, rolling wall backdrop, clothing rack, full length mirror, stools, chairs, pillows, potted plants, letter boards, free wifi, snacks, coffee, etc. You will get the entire studio to yourself. Loft A is 900 sq ft. and Loft B is 1,500.
Q: HOW DO I GET IN?
A: Once you sign our Rental Contract you will get an email from us with a unique code to get in. We provide all renters with an access code that is put in at the door when you arrive. The access code is only used for your booking time + won’t work again after your time is over.
Q: IS THERE PARKING AT THE STUDIO?
A: Yes. There is street parking right in front of the studio on Waukegan Ave. and also a parking lot behind the studio with two designated spots marked Loft 329. Both are free.
Q: IS THERE A KITCHEN?
A: We do not have a kitchen, but we do have a coffee and drink station and a small wine fridge.
Q: DO I NEED INSURANCE?
Yes. Insurance is required to book the space. If you need a contact, reach out. We are happy to help!
Q: CAN I SHOW UP EARLY TO SET UP?
A: We ask that you show up promptly when you reservation starts. You can come early and wait in the hallway, but if someone is in the space, please don't come in until your booking time.
Q: WHAT HAPPENS IF I GO OVER MY BOOKED TIME?
A: Please be thoughtful of the people that are coming in after you by checking our availability calendar the night before your booking. If no one is booked to come in after you and you need more time, simply email us and let us know how long you stayed. We will check out security cameras as well to see when you left. We will bill you for the overtime.
Q: WHAT IS YOUR RESCHEDULE/CANCELLATION POLICY?
A: If you cancel a booking more than 72 hours in advance, you will receive a credit within the booking system that will automatically be applied toward your next booking (does not go back on your card). This is a manual transaction on Loft 329’s side. With less than 72 hours of the booking, no refunds are possible.
Q: DO YOU OFFER MEMBERSHIPS?
A: Yes! You can check our membership page. We'd love to have you!